Refund policy

Refund & Return Policy

Last updated: 2026-05-27

30-day return window

You may return any product within 30 days of delivery for a refund, subject to the conditions below.

No restocking fee. We do not charge restocking fees on any return that meets the conditions below.

Exchanges: if you want a different size or model instead of a refund, email us — we will process the exchange with no return-shipping cost if the original was defective on arrival, or at standard return-shipping cost for change-of-mind exchanges.

Conditions for return

• The product must be in its original packaging, unassembled, and unused.
• All original components, hardware, and instructions must be included.
• The product must be in resalable condition (no damage from improper repacking or storage).

How to start a return

1. Email support@roostnrun.com with your order number, the product you want to return, and the reason for the return.
2. We will reply within 1 business day with a Return Merchandise Authorization (RMA) number and the return address.
3. Pack the product in its original packaging and ship it within 7 days of receiving the RMA.

Return shipping cost

• Defective on arrival: we cover return shipping in full. Email us with photos within 48 hours of delivery; we send a prepaid return label or arrange replacement parts.
• Change of mind (parcel): the buyer pays return shipping. We recommend a tracked carrier; we are not responsible for lost return shipments.
• Change of mind (freight, commercial-grade products on pallets): the buyer pays return freight. Costs typically range from $300-800 depending on origin and destination. We can quote a return freight rate before you commit.

Refund timing

Once we receive and inspect the returned product (typically within 3 business days of arrival), we issue a refund to the original payment method within 5-7 business days. The refund equals the product price minus any return freight deducted from the refund (if applicable).

Damaged on arrival

If your product arrives damaged, follow the inspection steps in our Shipping Policy and email photos to support@roostnrun.com within 48 hours. We replace damaged components at no cost — you do not need to ship the damaged product back.

Warranty replacements

For warranty claims after the 30-day return window, see our Warranty page or email support@roostnrun.com with photos and your order number.

Non-returnable items

• Assembled coops, runs, or accessories.
• Products damaged by improper assembly, weather extremes, predator attacks, or modifications.
• Gift cards.

Cancellations

If you cancel an order before it ships (typically within 24-48 hours of placing), we issue a full refund. If the order has already shipped, follow the standard return process.

Contact

Returns: support@roostnrun.com · Phone: +1 (505) 218-5285
Luminadeus LLC, 2201 Menaul Blvd NE Ste A, Albuquerque NM 87107, USA