Shipping policy

Shipping Policy

Last updated: 2026-05-27

Free US shipping

Free standard shipping on all coops, walk-in chicken runs, and accessories shipped within the contiguous 48 United States on orders over $200. Orders under $200 ship at a flat rate of $9.95.

Excluded destinations

We ship only to street addresses in the contiguous 48 United States. We do not ship to PO Boxes, APO/FPO addresses, Alaska, Hawaii, US territories, or international addresses. Orders with international billing addresses will be cancelled and refunded.

Business days

"Business days" means Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business morning.

Processing time

Orders ship from our US warehouse in Albuquerque, New Mexico within 1-3 business days of order placement. You will receive a tracking number by email at dispatch. Some products are made-to-order and may carry extended lead times noted on the product page.

Parcel delivery (most coops and all accessories)

• Carrier: UPS, FedEx, or USPS (carrier choice is by package weight and destination ZIP).
• Transit time: 3-7 business days after dispatch.
• Multi-box shipments: larger coops may arrive in 2-4 boxes over 1-3 days. This is normal.

LTL freight delivery (commercial-grade walk-in runs)

Commercial-grade products marked as "Ships LTL freight" (typically 400-1200 lbs on a pallet) follow this process:

1. Product ships on a freight pallet within 5-7 business days of order.
2. The freight carrier contacts you by phone or email to schedule a 4-hour curbside delivery window.
3. Lift-gate service is included by default.
4. Curbside delivery: the driver lowers the pallet to your driveway or curb. You are responsible for moving boxes to the install site.
5. Total transit time: 7-14 business days after dispatch.

White-glove inside delivery (optional)

Inside delivery and on-site assembly are available for commercial-grade orders through our partner network at additional cost. Contact support@roostnrun.com before ordering to confirm regional coverage and pricing.

Delivery inspection

Inspect your shipment before signing the carrier's delivery receipt. If you see visible damage to packaging or product, note it on the receipt and email photos to support@roostnrun.com within 48 hours. We will arrange replacement parts or a full replacement at no cost.

Lost or delayed shipments

If your tracking has not updated for 7+ business days, contact us at support@roostnrun.com and we will open a carrier trace.

Risk of loss

Risk of loss and title transfer to you upon delivery to your address. If your shipment arrives damaged or is lost in transit before delivery, contact us within 48 hours of the scheduled delivery date and we will arrange replacement or refund at no cost. This clause matches our Terms of Service.

International shipping

We currently ship only within the United States. International orders are not accepted.

Contact

Shipping questions: support@roostnrun.com · Phone: +1 (505) 218-5285